Interactive Voice Response (IVR)
Interactive Voice Response is a powerful tool that captures the menu options chosen by your callers. This gives you insight into which departments your callers are routed to, allowing you to make informed business decisions based on the effectiveness of your marketing campaigns.
This data can be directed into a variety of platforms, including Google Analytics and Double Click, empowering your digital marketing team or your agency to further optimise your online campaigns.
Want to know more? Speak with the experts at Complete Business Group today. Call 1300 731 385
IVR Solutions
Complete Business Group’s IVR capture provides you and your business,
- The ability to discover which departments are receiving the highest volume of calls – this allows you to better allocate staff resources in accordance to call volumes, as well as indicating to you whether or not you need to increase your marketing budget.
- Insight into the effectiveness of your marketing campaigns – if the majority of your calls are routed to account or billing enquiries, this may be an indication that your marketing campaign requires some attention.
- To unearth issues with your product or service – if a high number of your calls are going through to support, this is a clear indication that there are deeper issues which require discovery and resolution.
The data provided by the IVR capture appears in your Call Log Report under the ‘Call’ column, which can be accessed via your CBG login. Each digit represents the menu tone chosen by the call.
For example, if 150 is displayed, this means the caller has followed a sequence of choosing Option 1, Option 5, and Option 0.
Business Strategy
Does your business require a complete strategy overhaul? Our team’s experience and best practice knowledge is applicable to businesses of all shapes and forms. We offer project implementation that extends to project mapping, collaboration tools, staff training and documentation creation. We’re passionate about setting you up for success and giving you the freedom to do what you do well.
Messages on hold
Entertain callers avoiding silence or chimes.
Increase sales and save money short term.
Promote new products & services.
Keep your customers up-to-date.
Add value to your business image.
Voicemail recordings
Entertain callers avoiding silence or chimes.
Increase sales and save money short term.
Promote new products & services.
Keep your customers up-to-date.
Add value to your business image.
IVR welcome messages
Leave a professional impression.
Address after hours emergencies.
Connect your customers with you.
Give specific instructions to callers.
Auto attendant
Provide clients with multiple menu options.
Provides a better customer experience.
Route calls to the rights department.
Stand out from your competition.
Provides better efficiency.
Whisper Notifications
Business Call, TV Commercial, Radio Campaign or the IVR option entered at the menu, such as Sales Call or Support Call.
Voice Over Services
Give life to all your characters.
Hook your viewer’s interest long term.
Stand out from all your competitors.
Give the right vibe to your stories and ads.
International Voice Talent
Male and Female Recording Artists
Want a Warm, Professional, Caring, Corporate or Youthful Message, IVR or Promotional Voice-over?