Complete Business Group offers Australian businesses 1800 numbers that give them a professional, low cost, and reliable single number contact to help them expand their business. Our 1800 Australia numbers area suitable addition to your business because they come with a suite of powerful features that effectively transform your business.
What are 1800 Numbers
They are central nationwide available contact numbers for businesses where callers can contact them free of charge. This service is available on landline and some mobile phone plans. They are called free-call or toll-free numbers because the clients do not pay any call fees.
How do 1800 Numbers work?
An 1800 number enables people to call businesses for free in Australia on a landline and with some mobile providers. The burden of paying call fees purely rests on the business. It is meant to encourage customers to call the business. The cost to the businesses on the inbound calls will largely depend whether you choose to answer your calls on a mobile phone on through the landline. The 1800 number also comes with several free call management features for the business.
In a nutshell, the 1800 number can do several things including:
- Can forward calls to an existing landline, mobile, or VoIP number
- Allows feature add-ons to expand its functionality
- Encourage your customers and potential customers to call your business
- Provide critical insights and data on calls
What an 1800 Number cannot do:
- It cannot make outbound calls
- Overseas callers cannot use it
1800 Number Call Management Features
State-based routing
1800 numbers enable businesses to redirect calls based on the caller’s location. This enables nationwide businesses to effectively localize their service delivery. For instance, callers from Victoria can be redirected to the company’s office in Melbourne while cats from New South Wales and the rest of the states can be redirected to the head office in Sydney.
Time of day routing
Complete Business Group also offers 1800 numbers that have redirection features based on day-of-week or time-of-day Thus, your business can set rules that allow routing of calls to different departments or offices or call representatives based on the time of the call.
Recorded voice announcements
This involved having a recorded message that is automatically played to a caller and once the message runs to the end, the caller ends as well. This can effectively help to automatically answer frequent customer inquiries thus freeing up your human resource to attend to other pressing matters of your business.
Call reporting
Our 1800 numbers also give your business access to real-time caller information to help the business understand the caller. This in turns enables the business to offer the best-personalized service. Such information includes their phone number, date, time, and location. It also includes call recording for quality assurance and other purposes.
Simultaneous ring
This helps you to avoid missed calls or sending your customers to voicemail. The Simultaneous Ring technology enables the business to route calls to two or more phone numbers. This means that once your customer dials your 1800 number, your mobile and office phone, for instance, will ring at the same time Once the call is picked up on one of the lines, the other line gets disconnected.
Voicemail Service
In case of missed calls, the caller is redirected to the voicemail to allow the caller to leave a message. A message is also sent to the relevant staff members to review the details of the missed call.
Elements of Our 1800 Service
Extensive support
We offer extensive support needed by businesses. Making decisions on your own can be difficult at times especially when it comes to decisions pertaining implementation of our technology to your business. We are always available to answer our client’s questions and to solve their challenges.
Reliable service
We understand that poor quality call signal means poor quality business on your part. To avoid this, we use Tier 1 corporate grade networks to ensure the best quality and reliable call connections. This comes with an assurance of 99% uptime by unlimited calls to your business via your 1800 numbers.
We share our expertise with you.
We help you manage your business by borrowing some of our expertise and technology This is thanks to the extensive features that come with 1800 numbers that enable you to have more control over your business. Moreover, you are allowed to use our services as much as needed with the freedom to easily cancel the service once you no longer need it with no strings attached.
We offer exceptional flexibility
The beauty of our service is that you can answer your business calls through your mobile phone. This comes in handy, especially when starting out because it allows the customers to easily reach you as you work towards investing in a phone system that suits your business. The Complete business group 1800 numbers will grow with your business as your needs change. This includes catering for additional team members or departments where calls are effectively redirected to the relevant persons.
What it Means for Your Businesses
Established companies use 1800 numbers to make it easier for customers to reach them. This means that having an 1800 number even if your business is in the start-up phase gives your callers an impression that you are an established and professional business. It also makes your business easy to find since it is easy to remember the number.
Increased leads
The number also encourages the customer to call you since it is toll-free, thus increasing your chances of converting the leads into buying your products and services.
Reporting tools
When this is combined with powerful call reporting tools and call routing services, businesses are able to offer exceptionally reliable services. This will foster a powerful business image that will attract more customers resulting in happier customers, increased customer retention and sales.
We simply help make the challenging hard business decision much easier by helping you to manage your calls, increasing your business visibility and encouraging your prospects to call. The 1800 number is simply a “close me now” opportunity for your business.
What’s next
Call us right now to get 1800 numbers for your business to start sending the right message to your clients and prospects.