Call Whisper Notifications.
The call whisper feature provides pre-call information to the operator before the call is connected. This unique feature is fully customisable, allowing you to make this as broad or as specific as required. This is a powerful tool that positions your team to maximise conversion opportunities.
Examples of this include:
- Website call – is the customer calling based off a website visit?
- Newspaper ad – has the customer called after seeing a print ad?
- TV campaign – is the customer calling after viewing an ad on TV?
- Product – is the customer calling to enquire about a specific product?
- Campaign keyword – did a specific keyword trigger this call?
- IVR prompt entered – what chain of choices has the customer made before being connected to this particular operator?
If you’re providing this service to your clients, the whisper message could also let the operator know the lead has come through your company, reinforcing your brand’s effectiveness in lead generation.
