Key Word Spotting.
In an Australian first, Complete Business Group’s call tracking solution offers live transcriptions from incoming phone calls which can be scanned for keywords that are specific and relevant to your business or campaign.
This feature is a game changer for the way your business evaluates its return on investments and true caller intent. By saving you the time it would require to listen to every call, you’re able to gain powerful insight into the quality of each call through the measurement of keywords relevant to your business and services.
Key Word Spotting Features.
- Track up to 5 keywords that can be associated with a score or value for further insight.
- Determine the quality of phone calls and leads through keyword analysis.
- Ensure scripts were followed appropriately by your sales teams: by tracking calls and analysing predefined keywords.
- Feed data directly into Complete Business Group’s Analytics portal or directly into your CRM.
