Call Recording
By recording incoming calls which were generated via your marketing initiatives, you’ll benefit from a greater understanding of your leads, allowing you to focus on providing even greater customer service outcomes. The ability to review previous sales calls gives you the opportunity to improve your customer service and enhance your sales techniques.
Benefits of Recording Inbound Phone Calls?
Recording your inbound calls gives you the opportunity to gain a deeper understanding of your customer base and enhance both your customer service approach and your sales techniques. Call recording is also necessary to maintain compliance in certain industries.
Complete Business Group’s call recording software is extremely easy to implement. Recordings are available as soon as the call has finished and are easily accessible through Complete Business Group’s web portal. Alternatively, they can also be emailed to a designated email address. The .wav files can be downloaded and stored on your computer, or copied onto a hard drive or CD for ease of use.
Complete Business Group houses these recording in a Tier 1 data centre that is fully ISO27001 certified. With unrivalled physical security, top network availability and a robust power redundancy architecture, you can rest easy, knowing your call recordings are safe and secure
