Interactive Voice Response (IVR)
IVR is a powerful tool that captures the menu options chosen by your callers. This gives you insight into which departments your callers are routed to, allowing you to make informed business decisions based on the effectiveness of your marketing campaigns.
The data provided by the IVR capture appears in Complete Business Group Analytics Portal under the ‘Call’ column, providing valuable insight into the Caller Intent, Department Call Volume and Call Drivers. Complete Business Group’s IVR solution is completely customisable to meet your business requirements, offering multi level IVR solutions, personalised welcome messages and call routing options.
All Complete Business Group’s Analytics data can be directed into a variety of platforms, including Google Analytics and Double Click, empowering your digital marketing team or your agency to further optimise your online campaigns
